Privacy Policy for Franklin Plumber Expert
At Franklin Plumber Expert (accessible via https://franklinplumberexpert.com), owned and operated by William Garcia and located at 1010 Murfreesboro Rd #186, Franklin, TN 37064, the privacy of our visitors and customers is of paramount importance. This Privacy Policy document outlines the types of personal information that is collected and recorded by Franklin Plumber Expert and how we responsibly use, store, and protect it.
Information We Collect
When you request a service estimate, contact our office, or submit an online service request form, we may collect personal identification information, including but not limited to:
- Contact Details: Your full name, telephone number, and email address.
- Service Location: Physical street address, subdivision, or neighborhood in Franklin or Williamson County, TN.
- Service Specifications: Descriptions of your plumbing symptoms, fixture locations, and appointment scheduling preferences.
- Technical Web Data: Standard server log information, including IP addresses, browser types, and referring/exit pages used solely for website optimization and security monitoring.
How We Use Your Information
We use the information we collect strictly for legitimate business and customer service operations:
- To schedule, coordinate, and dispatch certified plumbing technicians to your residential or commercial property.
- To provide upfront written estimates, invoice documentation, and customer service follow-ups.
- To respond promptly to emergency plumbing inquiries, water leak reports, and drain clearing requests.
- To improve website performance, security, and digital user experience across desktop and mobile devices.
- To comply with Tennessee state regulations and local municipal requirements regarding plumbing contractor records.
Information Sharing & Third-Party Protection
Franklin Plumber Expert does not sell, rent, lease, or trade your personal contact information to third-party marketing companies or data brokers. We only share customer data with trusted technology service providers (such as dispatch software, secure payment processors, and SMS appointment reminder gateways) who agree to maintain strict confidentiality and data protection standards.
Data Security & Retention
We employ robust physical, electronic, and procedural safeguards to secure customer data against unauthorized access, loss, alteration, or disclosure. Customer contact records are retained only as long as necessary to fulfill service agreements, provide warranty support, and satisfy legal accounting requirements in the State of Tennessee.
Your Privacy Rights & Contact Information
You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of non-essential records. To exercise these rights or ask questions regarding this policy, please contact our office directly:
Franklin Plumber Expert
1010 Murfreesboro Rd #186, Franklin, TN 37064
Phone: +1 (629) 248-9328
Email: info@franklinplumberexpert.com